Privacy Policy

Our philosophy mirrors our approach to commerce: Simplicity Meets Security. We have designed our data practices to be transparent and straightforward, ensuring that your experience with us remains refined, secure, and focused on the pursuit of timeless style.

1. Information We Collect

To provide our global clientele with a seamless and personalized experience, we collect several types of information:

Personal Information You Provide

• Identity and Contact Data: Name, email address, shipping and billing address, phone number.
• Transaction and Financial Data: Payment information (processed securely through our payment gateways), purchase history, and order details. Please note that we do not store full credit card numbers on our servers.
• Account Data: If you create an account, we store your login credentials (encrypted) and preferences to enable faster checkout and order tracking.
• Communication Data: Records of your correspondence with our team, including emails sent to [email protected].

Information Collected Automatically

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, products browsed, and navigation patterns.

2. How We Use Your Information

We use your personal data with the precision and care befitting our commitment to excellence. The information we collect serves the following purposes:

• To Process and Fulfill Your Orders: To manage payments, fees, and charges, and to deliver your purchased items, including handling necessary currency conversions for our international clientele.
• To Manage Our Relationship With You: To communicate with you regarding your orders, provide customer support, and notify you about changes to our terms or policies.
• To Personalize and Improve Your Experience: To tailor website content to your preferences and optimize our site based on user behavior, ensuring a fluid journey whether you are acquiring a signature briefcase or a pair of crafted Oxfords.
• For Security and Fraud Prevention: To protect our website, business, and customers, in line with our foundation of robust security.
• For Marketing (With Your Consent): To send you information about new collections, exclusive offers, and curated selections that align with your demonstrated interests. You may opt out at any time.

3. Data Sharing and Disclosure

We treat your sensitive information with the confidentiality it deserves. We only share your data in the following circumstances:

• Service Providers: We partner with leading, trusted third-party providers who perform services on our behalf, such as payment processing (e.g., PayPal, credit card processors), shipping and delivery, IT infrastructure, and marketing assistance. These partners are contractually obligated to protect your data and use it solely for the purposes we specify.
• Legal Compliance and Protection: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Lux Lair Store, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. International Data Transfers

As a global brand serving an international clientele (excluding Asia and certain remote regions), your personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that such transfers are governed by appropriate safeguards, such as standard contractual clauses approved by relevant authorities, to ensure an adequate level of protection for your data.

5. Data Storage and Security

Your financial and personal data is protected with the highest standards, mirroring the assurance we provide in every transaction. We implement a combination of technical, administrative, and physical security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

• All payment transactions are encrypted using SSL technology and processed via PCI-DSS compliant payment gateways.
• We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
• Access to your personal data is restricted to employees and authorized service providers who need the information to perform their job duties.

6. Your Rights and Choices

We respect your autonomy and provide you with control over your personal information. Depending on your location, you may have the following rights:

• Access and Portability: To request access to or a copy of the personal data we hold about you.
• Correction: To request correction of any inaccurate or incomplete data.
• Erasure: To request deletion of your personal data, subject to certain legal exceptions.
• Restriction and Objection: To request restriction of processing or to object to certain types of processing, such as direct marketing.
• Withdraw Consent: To withdraw your consent at any time where we rely on consent to process your data.
• Account Preferences: You can update your communication preferences or account details at any time by logging into your private account or contacting us.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Like a well-crafted accessory, these tools are designed to add functionality without intrusion.

• Essential Cookies: Required for the website to function, such as enabling secure login and processing transactions in your shopping cart.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve its design and functionality.
• Preference Cookies: Remember your choices (like language or region) to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements on other websites based on your browsing history.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be indicated by a revised “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

Should any questions arise regarding your privacy, our dedicated team is readily available to provide assistance. Your trust is the cornerstone of our relationship.