FAQ

We curate a refined selection of timeless luxury items for the discerning individual. Our collection spans essential categories for the sophisticated wardrobe, including Backpacks, Bags & Briefcases, Coats & Jackets, Pants, Footwear such as Boots, Loafers, and Oxfords & Derbies, as well as elegant accessories like Belts, Bracelets, Jewelry, Hats, and Frames (including dedicated Men’s Frames and Sunglasses). Our focus is on enduring style, from contemporary treasures to pre-owned classics.

Every item at Lux Lair Store, whether a pre-owned classic or a contemporary piece, is treated with the utmost respect. Prior to dispatch, each product undergoes a final, meticulous quality check to ensure it meets our standards of excellence and is ready to become a lasting part of your wardrobe.

To facilitate smooth transactions for our global clientele, we accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Our secure checkout process will handle the conversion to your local currency.

While you can check out as a guest, creating an account allows for a more streamlined experience on future visits, including faster checkout and easy order tracking. We value your privacy and security.

We are proud to offer seamless global delivery to modern professionals worldwide. However, please note that service exclusions apply to some remote areas and parts of Asia. Any shipping limitations for your location will be clearly reflected in your cart during the checkout process.

We offer two clear, straightforward shipping methods tailored for convenience:

1. Standard Shipping (DHL / FedEx): A flat fee of $12.95. Your order is processed within 1-2 business days, with delivery typically completed within 10-15 business days after dispatch. Ideal for the individual seeking a balance of speed and value.

2. Complimentary Shipping (EMS): Free on all orders over $50. After the 1-2 business day processing period, please allow 15-25 business days for delivery. Ideal for the savvy connoisseur who plans ahead.

Every item is meticulously packaged with protective materials to ensure it arrives in the impeccable condition you expect. We believe the journey from our hands to yours should be as refined as the pieces themselves.

Yes. Both our Standard (DHL/FedEx) and Complimentary (EMS) shipping options include tracking. You will receive your tracking information via email once your order has been dispatched from our Oakland studio.

Your complete satisfaction is paramount. We offer a straightforward and hassle-free return policy within 15 days of receipt. This allows you the confidence to explore iconic designs and discover pieces that truly define your personal style.

If an item does not align perfectly with your vision, please contact our customer service team at [email protected] with your order details. We will guide you through the simple return process and provide all necessary instructions.

For any inquiries, particularly regarding delivery, please do not hesitate to reach out to us. We are here to ensure your experience is seamless.
Email: [email protected]
Address: Lux Lair Store, 1070 Green Avenue, Oakland, US 94609